Appointments may be made by telephoning 01993 845600, or by visiting the health centre, between 8:00am and 6:30pm Monday to Friday. This number also gives you access to our automated telephone system which is available to you 24 hours a day, seven days a week and enables you to make, check, change or cancel your doctor appointments. (Please listen to the entire message for all options.)
Please tell the receptionist if your problem is urgent. Emergencies always take priority over routine booked appointments.
Our normal or routine appointments are for 10 minutes; please tell the receptionist if you require a longer appointment.
Patients will be offered the next available appointment with their 'usual doctor' where possible. If you do not know who your 'usual doctor' is, please ask the receptionist when you next contact the surgery. She will be happy to tell you the name of your 'usual doctor' or, if you do not as yet have a named doctor she will in most cases be able to arrange for you to be allocated to the doctor of your choice.
Whilst you are free to see whichever doctor you would like, we strongly recommend that you try to consult with the same doctor each time you visit the surgery. Seeing the same doctor improves the continuity of care and should reduce the number of times you will need to visit the doctor.
If you need to be seen urgently by a doctor, in the first instance, please telephone the Practice to speak to a receptionist. You will be asked by a member of the reception team if you need a telephone or a face to face appointment. A number of telephone appointments are made available every day and your medical problem may be capable of being resolved without the need to come to the surgery. A doctor will then phone you to assess your medical problem and advise whether you need to come to the surgery to be seen or whether you can be helped via a telephone consultation.
Please note that your consultation may not be with your usual doctor. You are requested to phone in the morning for urgent appointments as urgent consultations may be available for the same day.