What is NHS 111?

You can call 111 to get the right medical advice when you urgently need it.  Clinicians such as nurses, doctors, pharmacists and paramedics play an important role in NHS 111.

You can call 365 days a year, to reach a full range of local health services, including out of hours doctors, community nurses, emergency dental care and late opening chemists.

Calls from landlines and mobile phones are free – just like 999.

Type Text Talk if you are hearing impaired

The 111 service is also available via typetalk on number 18001 111

How does NHS 111 work?

111 will get you through to a team of highly-trained advisers, who are supported by experienced nurses. They will assess your symptoms and guide you to the most appropriate local service.

Wherever possible, the NHS 111 team will transfer you directly to the people you need to speak to.  If they think you need an ambulance, they will send one immediately – just as if you had called 999.

When do I use it?

If you feel you need help or advice urgently but it’s not a life-threatening situation.

You can call 111 if:

  • it’s not a 999 emergency;
  • you don’t think it can wait for an appointment with your GP; or
  • you don’t know who to call for medical help.

For less urgent health needs, still contact your GP or dentist in the usual way, and for immediate, life-threatening, emergencies please continue to call 999.

Please also see: Get help for your symptoms - NHS 111

Why should I use it?

NHS 111 is a fast and convenient way to get the right help – whatever your need, wherever you are, and whatever the time.

Calling 111 can also help free up 999 and local A&E departments so that they can focus on emergency cases.

What if I have already been given a number to call for a condition I have?

If you are already receiving healthcare and a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

Download information in a different language

To download NHS 111 information in a different language please visit NHS Choices website - http://bit.ly/JIAzHX


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website